Hey there Rock Stars! Welcome to Day 28 of the 30 Day Challenge to Rock Your Network Marketing Business! #RYNMB30 (It’s not too late to join us! Start your 30 days on whatever day you find this challenge! ) For more info, and for a tracking sheet CLICK HERE!
If you missed yesterday’s post, we talked about how to GET GREAT CUSTOMERS, and today we want to talk about how to keep them happy! Watch the 5 minute video on keeping customers happy, and then find top tips below the video for ideas on how to get an army full of them yourself!
How to Keep Customers Happy
How do you keep customers happy? It’s important to provide excellent customer service from their enrollment appointment throughout the lifetime of them ordering! Here’s what that could look like:
First, I recommend you sign up all of your customers on your auto ship program that your company offers. Why? This helps you to build steady residual income. It ensures they get the best discounts and benefits.
I walk customers through their first order, as I firmly believe good customer service starts day 1. This eliminates the likelihood of order errors, or buyer’s remorse!
Immediately upon ordering, I send my customers a hand written thank you card! It’s only upon shopping at high end stores do I get a thank you card from the clerk, and it always makes a great impression, and I stay loyal to them. A thank you is essential! I also go through any necessary instructions with them at the time of ordering.
About a week from the day they place their order, I follow up with a call. I like to ask questions that will lead on a positive note. I may ask: “How are you loving your experience so far?” This is a good time to be sure they are using things properly, and enjoying their experience. If they have any concerns you can address them immediately.
My next contact is usually a week before their next shipment or billing. When they first placed their order, I always note the date on my calendar. This is a great time to make additional suggestions, and help them to adjust their order accordingly.
Continual follow up is key. Be sure to keep your customers in the loop with any exciting product launches, specials, or product specific events that come to your area, just like some of your favorite stores call you for exclusive shopping events or offers. If you’re like me, you usually take them up on it! Treat them like your “VIP” and they will stay loyal to you, and committed to the products! In other words, treat them like royalty, and they will give you loyalty!
Customers are a gift that keeps on giving!
I always say happy customers make the best business partners! They are already experiencing incredible results, and can be our best evangelists for the company! Don’t you think they’d love to monetize that, and get a distributor discount too!
Be sure to follow up with your customers at some point, saying something like: “How are you loving your results? I’m not sure if I mentioned this, but as a distributor, I get a really great discount on our products, paying wholesale price, and I make money as I share them with others. I didn’t know if you’d be interested in hearing more about what we do, but it may be a great way to earn your products for free and some additional income as you send people to your site to order. Would you be interested in learning more? If not for you, you may be able to lead me to someone who this may be great for!”
Lastly, be sure to develop your own “referral rewards” program that rewards customers for referring people on to you for the products, or the opportunity. Tell your customers that you’re always looking for referrals for your business, and then tell them what you’re willing to offer for their referrals, whether it be a small product that you can fulfill through your personal order, or whether it be cash back from your bonus as a “finders fee”.
Don’t forget to let your customers know you’re expanding in their area. Say something like: “I’m expanding my business in your area and would love to meet more people! Would you be willing to host an event for me? It would just take an hour of your time, you invite people, I’ll do the work, and I’m happy to throw in some of your favorite products as a thank you.” If they host that event, when people are signing up, another trick is to ask them: “Are these folks coming in under you or under me? Now’s your chance to join me”!
What are YOUR ideas for great customer service? Please post below!
And if you “LIKE” what you learn, please let me know, and don’t forget to “SHARE” this post with your rock stars on your team Facebook groups, social media sites, or by emailing the link to this post (and remember, this is copyrighted material, so always share straight from the source–YOU ROCK!)